Shipping policy

Last Updated: September 1, 2026

At Lemonkle, we are committed to providing a clear and reliable shipping experience. This Shipping Policy explains our order processing, shipping times, delivery estimates, tracking, and other shipping-related information for purchases made through www.lemonkle.com.

1. Order Processing Time

All orders are processed within 1–3 business days.

Business Days: Monday – Friday, excluding U.S. public holidays.

Order Cut-Off Time: 6:00 PM ET.

Orders placed after 6:00 PM ET will begin processing on the next business day.

During holidays, promotional periods, or periods of unusually high order volume, processing may take slightly longer.

2. Shipping Destinations

We currently focus primarily on orders within the United States.

Shipping availability may depend on the delivery address, product availability, and shipping options displayed during checkout.

Please ensure that your shipping information is complete and accurate before placing your order.

3. Estimated Delivery Time

Estimated delivery time consists of order processing time plus shipping transit time.

For Standard Shipping within the United States:

  • Order Processing Time: 1–3 business days.
  • Shipping Transit Time: 6–9 business days.
  • Estimated Total Delivery Time: 7–12 business days.

Delivery estimates are provided for reference and are not guaranteed. Delays may occur due to weather conditions, carrier delays, holidays, high shipping volume, address verification issues, or other circumstances beyond our reasonable control.

4. Shipping Costs

We offer Free Standard Shipping on eligible orders within the United States.

If another shipping charge applies to your order, the applicable amount will be displayed during checkout before payment is completed.

5. Order Tracking

Once your order has shipped, we will send a shipping confirmation email containing tracking information, where available.

Tracking information may take 24–72 hours to become available after the carrier receives your shipment.

If tracking information does not update immediately, please allow additional time for the carrier's tracking system to refresh.

6. Shipping Carriers and Fulfillment

Orders may be shipped through trusted shipping carriers and fulfillment partners depending on product availability and operational requirements.

7. Incorrect or Incomplete Shipping Information

Customers are responsible for providing complete and accurate shipping information when placing an order.

Please verify your:

  • Full name.
  • Street address.
  • Apartment, suite, or unit number, if applicable.
  • City.
  • State.
  • ZIP code.
  • Phone number.
  • Email address.

If you notice an error after placing your order, please contact us as soon as possible.

We will make reasonable efforts to assist, but changes cannot be guaranteed once an order has entered processing or has already been shipped.

8. Lost, Delayed, or Missing Packages

If your package appears delayed, lost, or marked as delivered but cannot be located, please contact us with your order number and tracking information.

You may also be asked to:

  • Verify the shipping address used for your order.
  • Check around your mailbox, front door, or other delivery locations.
  • Ask household members, neighbors, building management, or reception staff.
  • Contact the shipping carrier for additional delivery details.

We will work with you to review the situation and determine the appropriate next steps.

9. Failed Delivery or Returned Packages

If a package is returned because of an incorrect address, unsuccessful delivery attempts, refusal of delivery, or another customer-related reason, we will contact you whenever possible.

Additional shipping charges may apply if reshipment is requested due to incorrect shipping information or failed delivery not caused by Lemonkle.

10. Damaged or Incorrect Items

Please inspect your order after delivery.

If your order arrives damaged, defective, or incorrect, please contact us as soon as reasonably possible.

Please provide:

  • Your order number.
  • Clear photographs of the product.
  • Photos of the packaging, if applicable.
  • A brief description of the issue.

We will review the situation and provide an appropriate solution in accordance with our Return & Refund Policy.

11. Order Changes and Cancellations

If you need to modify or cancel an order, please contact us as soon as possible.

Although we will make reasonable efforts to accommodate your request, changes or cancellations cannot be guaranteed once order processing has begun or the shipment has been dispatched.

12. Contact Information

If you have questions regarding shipping, delivery, tracking, or your order status, please contact us.

Brand Name: Lemonkle

Website: www.lemonkle.com

Business Address:
15632 N Himes Ave
Tampa, FL 33618
United States

Customer Support Email:
hello@lemonkle.com

Customer Support Phone:
+1 813-710-7177

Customer Support Hours:
Monday – Saturday: 9:00 AM – 6:00 PM ET
Sunday: Closed

We aim to respond to shipping-related inquiries within 24–48 business hours.